CAD Support Engineer

Ghent, Flanders, be
Company: Hexagon PPM
Category: Computer and Mathematical Occupations
Published on 2021-06-13 02:10:38
Overview The Bricsys team is looking for a highly motivated and technically savvy person with strong communication skills and a background in CAD/BIM solutions. As our Software Support Analyst, you take care of our customers, find solutions, help them use the software, and make a difference in customer satisfaction. Responsibilities You handle customer and reseller questions and issues in a timely, accurate, proactive, and friendly manner – via a variety of channels such as email, phone, and possibly remote sessions. When investigating issues, you try to find a workaround for our customers so they can continue their work, while analysing the issue in detail and providing development with all needed information to resolve the problem efficiently. You provide support not only to our customers and partners, but also to industry experts, consultants, and Bricsys staff. You deliver services such as assisting customers with installing and licensing their software, solving issues or explaining how to accomplish certain tasks with the software, and on occasion you host short training sessions. You work close with the rest of the team and our partners, to share knowledge and increase the quality of the service we provide. Qualifications A strong background in CAD/BIM solutions preferable combined with a background in customer support. Technical computer knowledge and/or programming notions are an asset. A strong and confident communicator with good written and oral communication skills. English is a must, French or German as a second language preferred, other languages are a plus. The ability to work independent in a global environment, while coordinating your work with team members located in different time zones - communicating openly and escalating problems timely. Proven effectiveness collaborating with engineers, demonstrating the ability to understand and explain complicated technical issues. A quick learner, with strong analytical skills, who enjoys getting to the bottom of our software applications, and loves helping customers. Comfortable in a highly collaborative international environment with a hands-on and can-do attitude. About Bricsys Bricsys, a part of Hexagon AB’s PPM division, is a global provider of the BricsCAD® brand of engineering design software since 2002. We are relentlessly committed to the success of our customers by offering cost-effective, mission-critical CAD software with industry-leading product support. We have offices all over the world, partners in more than 80 countries, and 1,200 registered application developers. #LI-JN1 #bricsys About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.9bn EUR. Learn more at and follow us © 2021 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved. Recruitment Process As part of our recruitment process you may be required to complete a background and/or reference check. If this is required you will be notified in advance, and be asked for your authorisation before the check takes place. All details will be provided via the background check policy.

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